Electric Department

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To report a POWER OUTAGE please contact POLICE DISPATCH at (907)224-3338

Alaska Law requires you to have your utilities located before you dig.

*** Call the Alaska Digline at 811 or 1-800-478-3121 for locates, at least three working days before digging. (811ak.com) ***

When electricity was first made available to Seward nearly a century ago, it improved the quality of life for the small group of people residing in the area. It also put the foundation in place for future growth and prosperity. While Seward and the surrounding area have grown considerably since that time, the mission of Seward Electric remains much the same:

To make life better in the communities we serve through the safe and reliable delivery of competitively priced electricity.

To achieve this rather straightforward mission, our efforts each day focus on four key areas of our business: customer service, communications, cost management and community, or what we call the four Cs. In a small city like Seward, these areas of emphasis are especially important, so we’ve placed each of our key functions within one of these central categories. For example, within Customer Service, we include items such as safety, being accessible to our customers, providing timely responses to inquiries, and planning for and making system improvements.

Within Communications, we strive to be transparent and timely when sharing information on projects and issues, and we’re always looking for additional channels for reaching customers and other stakeholders. In the area of Cost Management, we work diligently to manage electric department expenses and implement best practices in our operations, so that we can keep rates for our customers as low as possible. But please remember, while we will always manage the budget to operate within our means, we will never compromise on the investments necessary to ensure safety and service reliability.

Finally, within Community, we seek opportunities to regularly engage and interact with the public so that we can strengthen relationships and build a brand that makes our employees and customers proud. The bottom line is we want our customers to view us as a service provider they can count on and a trusted community partner.

As your local power provider, we serve nearly 3,000 residential and commercial customers, and we are honored to do so. You see, we—the employees of Seward Electric—are a part of this wonderful community, too, and we are committed to doing our part in making it a great place to live, work and play.

Alaska Law requires you to have your utilities located before you dig.

*** Call the Alaska Digline at 811 or 1-800-478-3121 for locates, at least three working days before digging. (811ak.com) ***

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